Xurrent Platform

Service and operations, unified. AI, foundational.

Xurrent replaces fragmented tools with a single service fabric. ITSM, incident management, and status pages move through one workflow, with Sera AI built into every layer.

Foundationally AI

AI is included at every tier. No premium unlocks, no token pools, no metered conversations. The 91% adoption rate is not an accident. It is what happens when you remove the financial barriers to using AI.

Sera AI Studio for tuning, testing, and validating your virtual agent

Virtual agent with greater than 90% accuracy in production

AI noise reduction across IMR alerts, in production now

One service platform

One platform for ITSM, incident management, and status pages. AI does not just summarize a ticket. It correlates an incident with a change, updates the status page, and keeps every stakeholder on the same truth.

Single service fabric across IT, DevOps, and the business

Synchronized accountability from alert to resolution to communication

Reduced TCO by consolidating multiple legacy tools

Open and agentic

Beyond chatbots. AI agents become members of your service teams, taking the first pass on intake, closure, and knowledge work autonomously. The MCP Server opens the platform to your AI ecosystem with guardrails and governance that keep data safe.

Agent Skills for ITSM and IMR turn hours of manual work into seconds of AI action

MCP Server for open interoperability with external LLMs and agents

Sera AI Assist with free-form natural language inside the request, plus deep platform queries via GraphQL

Secure and sovereign

Your data stays your data. Built on AWS Bedrock with strict isolation, your interactions are private and your information is never used to train models. Layered security, ready for the most regulated environments.

SOC 2 Type II, ISO 27001/27018, and C5 attestation

Bring Your Own Key (BYOK) for full data sovereignty

AI confined to your tenant, never cross-tenant or shared

One platform. Three ways to put AI to work.

The AI era isn’t arriving on a single date for every organization. Xurrent meets you where you are, whether your team is just starting, working inside the interface they already know, or already running agentic workflows in production.

Embedded

AI you can trust, already accelerating productivity

Sera AI runs across hundreds of organizations. At Axsos, it classifies and routes 60% of email requests and handles 50% of service desk tasks: auto-classification, routing, summarization, sentiment analysis.

Assistive

A familiar experience that moves you forward

Sera AI Assist works inside the interface your team knows, moving from assist to act in a single ticket. Specialists get summaries, suggestions, or natural-language prompts. Routine work goes to autonomous agents first, with handoffs when judgment is needed.

Agentic

Open, connected, ready for what’s next

The MCP Server connects Xurrent to your AI ecosystem: your LLMs and automation frameworks, governed alongside Sera. Autonomous agents then run entire workflows, acting and explaining each step.

Intelligence where the work already happens.

Sera AI does not replace the user interface with a daunting chat prompt. It embeds intelligence into the workflow your team already trusts, so adoption happens naturally.

From assistant to agent.

Sera reads incoming requests, classifies them, surfaces the right knowledge, and suggests the next step. When you need more, ask. When you need work done, dispatch an Agent.

Auto-classification and routing

Auto-classification routes inbound requests to the right team automatically, with customers like Axsos handling 60% of email volume without human triage

Knowledge that creates itself

Sera drafts knowledge articles from resolved tickets, capturing institutional memory without overhead

AI agents that take the first pass

Triage, closure, and knowledge agents work alongside specialists, taking on duplicate detection, CI linking, customer-facing verification notes, and KB drafting, with every action logged and specialist override always available

Free-form chat for specialists

Ask Sera in natural language to dig deeper, draft a response, or query the platform directly

Faster resolutions, without leaving the ticket.

Service desk specialists shouldn’t have to choose between a familiar interface and modern AI. Sera AI Assist brings intelligence directly into the request your team is already working in. It reads the issue, distills the relevant knowledge into notes, and suggests the next step. When you need more, ask in natural language.

Contextual from the first click

Sera AI Assist is already there when a specialist opens a request, summarizing the issue and surfacing the right knowledge article without a single search.

Knowledge distilled into notes

Sera reads long-form articles and pulls the relevant steps directly into the ticket, so specialists work from the answer, not from the index.

Ask anything in natural language

Specialists can prompt Sera to dig deeper, draft a customer reply, or query the platform directly without switching tools or leaving the ticket.

Recommended actions, one click away

Recommended actions appear inline as the specialist opens the request, based on context. One click to apply. Built for teams who want a guided ramp into AI rather than a blank chat box on day one.

AI that does the grunt work, so your team can do the hard work.

AI agents are added to your service teams and work alongside specialists, not on top of them. Each agent has a defined set of skills and triggers, fires automatically when the work calls for it, and hands off to a human the moment judgment is required. Every action is logged. Specialist override always wins.

ITSM Agent Skills

Triage Agent

Acts on every request the moment it’s been routed to a team. Detects duplicates, links related CIs, gates incomplete tickets back to the requester for missing detail, and assesses impact. Specialists pick up requests that are already triaged and ready to work.

Closure Agent

Closes the loop on resolved requests without specialist effort. Drafts customer-facing verification notes, detects when a requester replies suggesting the issue isn’t fixed, auto-closes after the verification window, and surfaces resolved requests sitting too long.

Knowledge Agent

Turns every resolved request into institutional memory. Drafts knowledge articles from resolution threads, flags stale or contradicted articles, and identifies articles never retrieved so phrasing can match how requesters actually ask. Knowledge Managers review every draft. Nothing auto-publishes.

IMR Agent Skills

Alert noise reduction

AI filters, deduplicates, and prioritizes alerts so responders only see what’s actionable. Less noise, faster response, lower stress.

Postmortem authoring

Sera assembles the timeline, pulls in linked changes and ITSM context, and drafts the postmortem so engineers spend their time on lessons learned, not document assembly.

Status page automation

Incidents, scheduled changes, and resolution updates flow into the right Status Page automatically, keeping every stakeholder on the same truth without a manual touch.

Proven outcomes

Customer results, not roadmap promises.

(Metrics and performance statistics omitted for brevity)

Recognized as a Leader and a Fast Mover in the 2026 GigaOm ITSM Radar.

GigaOm 2026 ITSM Radar

21 platforms evaluated on ITIL business value, native AI, and enterprise service management. Xurrent ranked in the top tier.

(Link to full report)

6 years of ServiceNow. Replaced in 90 days.

Vitality switched to Xurrent and recovered 50% of their service management costs while moving 70% of their workforce to self-service.