# Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform

### Features
- [Integrations](https://www.xurrent.com/standard-integrations)

### Solutions

### Use Cases

### Industries

## Resources

- [Success Stories](https://www.xurrent.com/success-stories) 
- [Blog](https://www.xurrent.com/blog) 
- [Webinars](https://www.xurrent.com/webinars) 
- [Datasheets](https://www.xurrent.com/datasheets) 
- [Whitepapers](https://www.xurrent.com/whitepapers) 
- [Events](https://www.xurrent.com/events) 
- [Product Updates](https://www.xurrent.com/product-updates)

## Platform Features

[**ITxM Platform**  
Unified IT operations and service management  
Explore Platform  
](https://www.xurrent.com/platform)

### AI-powered ITSM for the Modern Enterprise

### AI-native Incident Management for the Modern Enterprise

### Status Pages
**Communicate service health in real time**

### iPaaS
**Integrate Xurrent with your full stack**

### Sera AI
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise. [Explore Sera AI](https://www.xurrent.com/sera-ai)

### AI-Powered Incident Management
**Helps service desk teams resolve issues faster.**

### Service Desk
**Built to streamline IT workflows and elevate the employee experience from day one.**

### Workflow Automation
**Centralize and coordinate automation efforts across your entire enterprise.**

### See all features
[See all](https://www.xurrent.com/features)

## Use Cases

### AI Service Desk
**Resolve issues quickly with an AI-powered system that automates ticketing.**

### Enterprise Service Management
**Resolve issues quickly with an AI-powered system that automates ticketing.**

### On-Call Management
**Simplify on-call scheduling, automate escalations, and reduce burnout.**

### Post-Incident Management
**Automate postmortems, AI summaries, and post-incident workflows**

### Industries

- **Manufacturing**  
Resolve plant floor and IT issues before they disrupt production.  
- **Financial Services**  
Stay audit-ready while resolving issues and reducing operational risk.  
- **SaaS**  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
- **E-commerce**  
Keep your store online, even during your biggest sales moments.  
- **Healthcare**  
Protect patient data and resolve issues fast, so care teams stay focused on care.  
- **Retail**  
Standardize service delivery across every store and channel.