Xurrent Blog | AI-Powered Insights for Modern IT Teams
Being a Gartner® Magic Quadrant™ Niche Player
For the first time, Xurrent earns recognition in the Gartner® Magic Quadrant™ for IT Service Management Platforms. CEO Brian Wenngatz explains why this milestone matters — and why the company sees it as a starting line, not a finish line.
Featured Blogs
Why Midmarket IT Leaders Are Done Compromising on ITSM
Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.
Service Management, News, Enterprise
6 Mins
July 13, 2026
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
Service Management, Enterprise, Integrations
8 Mins
May 30, 2026
Executive Reporting IT Ops Leaders Can Trust
Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.
5 Min Read
May 28, 2026
How Many Digital Service Outages Does It Take to Lose a Customer?
Enterprise IT organizations and managed service providers need to find permanent solutions to prevent future incidents.
5 Mins
August 4, 2026
Why Can't They Fix AI Hallucinations?
AI hallucinations aren't a software bug waiting for a patch — they're a byproduct of how language models generate text. Here's why prompting alone can't fix them, and how governance makes AI safe to run in production.
7 Mins
August 3, 2026
25 Questions to Ask an ITSM Vendor That Go Beyond the Demo
Every ITSM vendor demo looks great. These 25 questions uncover what happens after you sign — from how support behaves at 2 a.m. to whether your feedback actually shapes the roadmap.
8 Mins
July 23, 2026
The Hidden Admin Cost of ITSM Platforms (And How to Evaluate It Before You Buy)
Admin overhead is ITSM's best-kept secret — it doesn't show up in demos, but it will show up in your team's backlog. Here's the framework to evaluate it before you commit.
8 Mins
July 20, 2026
12 weirdest root causes in internet history
Redundant everything. Backups of backups. Teams on call around the clock. And then a weasel, a typo, or a 75-year-old with a spade takes the whole thing down anyway.
5 Mins
July 17, 2026
Your alerts know they're related. They still can't tell you why.
Everyone knows the boy who cried wolf. He sounded the alarm for fun, the village came running, and after a few false alarms they stopped coming. Then the wolf showed up for real, and the story ends the way you remember. 3 Mins
July 14, 2026
Root Cause Analysis: What It Is, How It Works, and Why It Matters
Shubham Bhaskar Sharma June 29, 2026
What Is a Status Page and Why It Matters
Shubham Bhaskar Sharma June 29, 2026
Solving the AI ROI Gap: Introducing Xurrent iPaaS
Most AI initiatives fail not because of the model or the budget — but because the integration layer underneath them wasn't built for AI.
7 Mins
June 23, 2026