# Being a Gartner® Magic Quadrant™ Niche Player

July 29, 2026  
Brian Wenngatz  
9 Mins

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Use Cases

### AI Service Desk  
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
[Learn More](https://www.xurrent.com/use-cases/ai-service-desk)

### Enterprise Service Management  
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
[Learn More](https://www.xurrent.com/use-cases/enterprise-service-management)

### On-Call Management  
Simplify on-call scheduling, automate escalations, and reduce burnout.  
  
[Learn More](https://www.xurrent.com/incident-management-response/on-call-management)

### Post-Incident Management  
Automate postmortems, AI summaries, and post-incident workflows  
  
[Learn More](https://www.xurrent.com/incident-management-response/post-incident-review)

## Industries

### Manufacturing  
Resolve plant floor and IT issues before they disrupt production.  
  
[Learn More](https://www.xurrent.com/industries/manufacturing)

### Financial Services  
Stay audit-ready while resolving issues and reducing operational risk.  
  
[Learn More](https://www.xurrent.com/industries/financial-services)

### SaaS  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
  
[Learn More](https://www.xurrent.com/industries/saas)

### E-commerce  
Keep your store online, even during your biggest sales moments.  
  
[Learn More](https://www.xurrent.com/industries/ecommerce)

### Healthcare  
Protect patient data and resolve issues fast, so care teams stay focused on care.  
  
[Learn More](https://www.xurrent.com/industries/healthcare)

### Retail  
Standardize service delivery across every store and channel.  
  
[Learn More](https://www.xurrent.com/industries/retail)