Careers at Xurrent: Join the Future of Service Management | Xurrent

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here

PlatformFeatures

ITxM Platform Unified IT operations and service management
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Features

• AI-powered ITSM for the Modern Enterprise
• AI-native Incident Management for the Modern Enterprise
• Status Pages
  Communicate service health in real time
• iPaaS
  Integrate Xurrent with your full stack
• AI-Powered Incident Management
  Helps service desk teams resolve issues faster.
• Service Desk
  Built to streamline IT workflows and elevate the employee experience from day one.
• Workflow Automation
  Centralize and coordinate automation efforts across your entire enterprise.

Use Cases

• AI Service Desk
  Resolve issues quickly with an AI-powered system that automates ticketing.
• Enterprise Service Management
  Resolve issues quickly with an AI-powered system that automates ticketing.
• On-Call Management
  Simplify on-call scheduling, automate escalations, and reduce burnout.
• Post-Incident Management
  Automate postmortems, AI summaries, and post-incident workflows

Industries

• Manufacturing
  Resolve plant floor and IT issues before they disrupt production.
• Financial Services
  Stay audit-ready while resolving issues and reducing operational risk.
• SaaS
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.
• E-commerce
  Keep your store online, even during your biggest sales moments.
• Healthcare
  Protect patient data and resolve issues fast, so care teams stay focused on care.
• Retail
  Standardize service delivery across every store and channel.

Hear from our team

“Think about a brand that transformed its industry, a brand you love. Now, imagine being part of that company from the very start. That’s what working at Xurrent is like for me.”
Amir Karera
Partner Operations Manager, EMEA

“We have thoughtfully created our people programs based on behavioral science and inclusion — busting bias and building lasting behavioral change in a company where all Xurrent employees feel safe and empowered to do the best work of their careers.”
Kelsey Bardfield
Director, People Operations

“At Xurrent, we believe that we will be successful together—working as a team is how we’ll achieve our ambitious goals. We foster and expect a service mindset that we leverage both with customers and internally—always leading with generous intent. We also challenge each other to get incrementally better every day—we act with a strong sense of accountability and with the curiosity to ask how we can continuously improve. This is why I’m proud to be a Xurtian!”
Sofia Covarrubias
Director, Customer Experience
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Current openings at Xurrent

Operations

Sales

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Statement of Equal Opportunity

Xurrent is an equal-opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged – regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.