Xurrent Datasheets | Resource Center
Xurrent Recognition
Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here
Platform
Features
Solutions
- Use Cases
- Industries
Resources
Company
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Pricing
Platform Features
ITxM Platform
Unified IT operations and service management.
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Solutions
- AI-powered ITSM for the Modern Enterprise
- AI-native Incident Management for the Modern Enterprise
- Status Pages - Communicate service health in real time
- iPaaS - Integrate Xurrent with your full stack
Sera AI
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
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AI-Powered Features
- AI-Powered Incident Management - Helps service desk teams resolve issues faster.
- Service Desk - Built to streamline IT workflows and elevate the employee experience from day one.
- Workflow Automation - Centralize and coordinate automation efforts across your entire enterprise.
- AI Virtual Agent
- On-call Management
- SLA Management
- Incident Management for ITSM
Use Cases and Industries
AI Service Desk
Resolve issues quickly with an AI-powered system that automates ticketing.
Enterprise Service Management
Resolve issues quickly with AI-powered automation.
On-Call Management
Simplify on-call scheduling, automate escalations, and reduce burnout.
Post-Incident Management
Automate postmortems, AI summaries, and post-incident workflows.
Industries
- Manufacturing: Resolve plant floor and IT issues before they disrupt production. Learn More
- Financial Services: Stay audit-ready while resolving issues and reducing operational risk. Learn More
- SaaS: Detect, respond, and resolve incidents fast to cut downtime and MTTR. Learn More
- E-commerce: Keep your store online, even during your biggest sales moments. Learn More
- Healthcare: Protect patient data and resolve issues fast, so care teams stay focused on care. Learn More
- Retail: Standardize service delivery across every store and channel. Learn More
Datasheets
Xurrent Shop (formerly 4Me)
Leverage the power and flexibility of the Xurrent Shop to allow your customers to order products or services. Set up your shop quickly by adding items, pricing, and delivery information, and set up your order fulfillment workflows. The shop is fully integrated with existing 4me capabilities, making the webshop easy to adopt and implement.
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Citizen Services for Local Councils
Learn more about how to transform your citizen experience with 4me’s Service Management Platform.
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Also available in: Dutch, German
Auto Translation in Xurrent (formerly 4Me)
Learn more about how organizations can improve global collaboration and efficiency with Xurrent Auto Translation.
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Why Xurrent is Different
This document explains the unique architecture of the Xurrent platform and its benefits for you as a customer. The most important elements we will introduce are multi-tenancy, accounts, and trusts.
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ITSM Overview
With Xurrent®, increased productivity, better collaboration and higher rates of customer satisfaction are all within reach. Our certified ITSM capabilities cover all 19 ITIL processes and much more. We also have a fully active development roadmap, meaning our customers regularly receive enhancements to the product at no extra cost.
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Xurrent for Facilities
Facility management in 4me offers numerous benefits, including increased efficiency, improved maintenance planning, better cost control, enhanced occupant experience, and greater data analysis capabilities. By leveraging technology to streamline FM processes, organizations can achieve significant cost savings and optimize their operational performance.
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Xurrent for HR
Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.
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Xurrent ESM Overview
As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing, and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.
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Xurrent for Education
Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities, and accommodation.
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Xurrent for Technology & Telecom
Learn how Xurrent helps technology and telecom companies manage always-on operations with unified ITSM and ITOM, DevOps-integrated workflows, and enterprise service management. Built for speed and scale with 100% trailing uptime and zero-maintenance releases.
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Xurrent for Professional Services
Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.
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Xurrent for Government (Defense / Public Safety)
See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.
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Xurrent for Charity / Not-for-Profit
Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.
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