# Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform Features

### ITxM Platform
Unified IT operations and service management  
[Explore Platform](https://www.xurrent.com/platform)

### AI-powered ITSM for the Modern Enterprise  
[Learn More](https://www.xurrent.com/solutions/it-service-management)

### AI-native Incident Management for the Modern Enterprise  
[Learn More](https://www.xurrent.com/incident-management-response)

### Status Pages  
Communicate service health in real time  
[Learn More](https://www.xurrent.com/incident-management-response/status-page)

### iPaaS  
Integrate Xurrent with your full stack  
[Learn More](https://www.xurrent.com/ipaas)

### Sera AI  
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.  
[Explore Sera AI](https://www.xurrent.com/sera-ai)

### AI-Powered Incident Management  
Helps service desk teams resolve issues faster.  
[Learn More](https://www.xurrent.com/incident-management-response/ai-incident-management)

### Service Desk  
Built to streamline IT workflows and elevate the employee experience from day one.  
[Learn More](https://www.xurrent.com/features/service-desk)

### Workflow Automation  
Centralize and coordinate automation efforts across your entire enterprise.  
[Learn More](https://www.xurrent.com/features/workflow-automation)

## Use Cases

### AI Service Desk  
Resolve issues quickly with an AI-powered system that automates ticketing.

[Learn More](https://www.xurrent.com/use-cases/ai-service-desk)

### Enterprise Service Management  
Resolve issues quickly with an AI-powered system that automates ticketing.

[Learn More](https://www.xurrent.com/use-cases/enterprise-service-management)

### On-Call Management  
Simplify on-call scheduling, automate escalations, and reduce burnout.

[Learn More](https://www.xurrent.com/incident-management-response/on-call-management)

### Post-Incident Management  
Automate postmortems, AI summaries, and post-incident workflows

[Learn More](https://www.xurrent.com/incident-management-response/post-incident-review)

## Industries

### Manufacturing  
Resolve plant floor and IT issues before they disrupt production.

[Learn More](https://www.xurrent.com/industries/manufacturing)

### Financial Services  
Stay audit-ready while resolving issues and reducing operational risk.

[Learn More](https://www.xurrent.com/industries/financial-services)

### SaaS  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.

[Learn More](https://www.xurrent.com/industries/saas)

### E-commerce  
Keep your store online, even during your biggest sales moments.

[Learn More](https://www.xurrent.com/industries/ecommerce)

### Healthcare  
Protect patient data and resolve issues fast, so care teams stay focused on care.

[Learn More](https://www.xurrent.com/industries/healthcare)

### Retail  
Standardize service delivery across every store and channel.

[Learn More](https://www.xurrent.com/industries/retail)