Xurrent Recognized in 2026 Gartner® Magic Quadrant™ for ITSM!

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Platform

Features

• Integrations

Solutions

Use Cases

Industries

Resources

• Success Stories
• Blog
• Webinars
• Datasheets
• Whitepapers
• Events
• Product Updates

Company

• About Us
• Careers
• Podcast
• Press Releases

Partners

• Partner Finder
• Partner Program
• Awards
• Become a Partner

Pricing

• Xurrent ITSM
• Xurrent IMR

Platform Features

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages - Communicate service health in real time

iPaaS - Integrate Xurrent with your full stack

Sera AI

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise. Explore Sera AI

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

• AI Virtual Agent
• On-call Management
• SLA Management
• Incident Management for ITSM

IMR Features

• Atlassian Jira
• API
• Azure DevOps
• Bitbucket

ITSM Integrations

• 2Grips Integration Platform
• Alerta
• AppBeat
• AppDynamics

Use Cases

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows.

Industries

• Manufacturing - Resolve plant floor and IT issues before they disrupt production.

• Financial Services - Stay audit-ready while resolving issues and reducing operational risk.

• SaaS - Detect, respond, and resolve incidents fast to cut downtime and MTTR.

• E-commerce - Keep your store online, even during your biggest sales moments.

• Healthcare - Protect patient data and resolve issues fast, so care teams stay focused on care.

• Retail - Standardize service delivery across every store and channel.

Support

Product Support

We are here to help 24/7

Community

Connect with other Xurrent Users

Training

Get insights and tips on how to get the most out of Xurrent

Developer Portal

Apps, APIs, and updates

Help Center

Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
Explore AI