# Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!

[Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

---

## Platform

### Features

- [Integrations](https://www.xurrent.com/standard-integrations)

### Use Cases

- **AI Service Desk**  
  Resolve issues quickly with an AI-powered system that automates ticketing.  
    
  [Learn more](https://www.xurrent.com/use-cases/ai-service-desk)

- **Enterprise Service Management**  
  Resolve issues quickly with an AI-powered system that automates ticketing.  
    
  [Learn more](https://www.xurrent.com/use-cases/enterprise-service-management)

- **On-Call Management**  
  Simplify on-call scheduling, automate escalations, and reduce burnout.  
    
  [Learn more](https://www.xurrent.com/incident-management-response/on-call-management)

- **Post-Incident Management**  
  Automate postmortems, AI summaries, and post-incident workflows.  
    
  [Learn more](https://www.xurrent.com/incident-management-response/post-incident-review)

### Industries

- **Manufacturing**  
  Resolve plant floor and IT issues before they disrupt production.  
    
  [Learn more](https://www.xurrent.com/industries/manufacturing)

- **Financial Services**  
  Stay audit-ready while resolving issues and reducing operational risk.  
    
  [Learn more](https://www.xurrent.com/industries/financial-services)

- **SaaS**  
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
    
  [Learn more](https://www.xurrent.com/industries/saas)

- **E-commerce**  
  Keep your store online, even during your biggest sales moments.  
    
  [Learn more](https://www.xurrent.com/industries/ecommerce)

- **Healthcare**  
  Protect patient data and resolve issues fast, so care teams stay focused on care.  
    
  [Learn more](https://www.xurrent.com/industries/healthcare)

- **Retail**  
  Standardize service delivery across every store and channel.  
    
  [Learn more](https://www.xurrent.com/industries/retail)

## Upcoming Events

### Online

- **Insert Coin. Stop Fighting Fires. Start Running IT.**  
  Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.  
  [Learn more](https://www.xurrent.com/webinars/insert-coin-stop-fighting-fires-start-running-it)

- **Your AI Investment Is Only as Good as What It Can Reach.**  
  Most ITSM platforms have an AI story. Very few have the integration layer that makes it real. Xurrent does - and it's included in the platform.  
  [Learn more](https://www.xurrent.com/webinars/connected-by-design-xurrent-ipaas-pro)

### In Person

- **Service Desk & IT Support Show 2026 – Goodbye ITSM, Hello ITxM**  
  As over 4,500 IT service management leaders converge on London, Xurrent arrives with a clear message: the era of siloed, bolt-on IT is over.  
  [Learn more](https://www.xurrent.com/event/sits-2026)

- **HDI Service & Support World 2026 - The Rise of ITxM**  
  As HDI unites SupportWorld Live and Service Management World for the first time, Xurrent is leading the charge to bridge the gap between Support and Operations.  
  [Learn more](https://www.xurrent.com/event/hdi-service-support-world-2026)

- **AWS Summit Bengaluru**  
  Stop the cycle of reactive firefighting and start building a resilient cloud future with Xurrent.  
  [Learn more](https://www.xurrent.com/event/aws-summit-bengaluru)

- **Rare Insights & Well-Done IT: Lunch with Xurrent**  
  Join Xurrent at Fleming’s Prime Steakhouse for an afternoon of IT Strategy and Prime Cuts.  
  [Learn more](https://www.xurrent.com/event/rare-insights-well-done-it-lunch-with-xurrent)