AI Virtual Agent | Xurrent
Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
Platform
Platform Features
Solutions
Use Cases
Industries
Resources
Company
Partners
Pricing
Platform Features
ITxM Platform
Unified IT operations and service management
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AI-powered ITSM for the Modern Enterprise
AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Status Pages
Communicate service health in real time
Status Pages
iPaaS
Integrate Xurrent with your full stack
iPaaS
Sera AI
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
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AI-Powered Incident Management
Helps service desk teams resolve issues faster.
AI-Powered Incident Management
Service Desk
Built to streamline IT workflows and elevate the employee experience from day one.
Service Desk
Workflow Automation
Centralize and coordinate automation efforts across your entire enterprise.
Workflow Automation
Additional Features
Use Cases Industries
AI Service Desk
Resolve issues quickly with an AI-powered system that automates ticketing.
AI Service Desk
Enterprise Service Management
Resolve issues quickly with an AI-powered system that automates ticketing.
Enterprise Service Management
On-Call Management
Simplify on-call scheduling, automate escalations, and reduce burnout.
On-Call Management
Post-Incident Management
Automate postmortems, AI summaries, and post-incident workflows
Post-Incident Management
Industries
- Manufacturing: Resolve plant floor and IT issues before they disrupt production.
Manufacturing - Financial Services: Stay audit-ready while resolving issues and reducing operational risk.
Financial Services - SaaS: Detect, respond, and resolve incidents fast to cut downtime and MTTR.
SaaS - E-commerce: Keep your store online, even during your biggest sales moments.
E-commerce - Healthcare: Protect patient data and resolve issues fast, so care teams stay focused on care.
Healthcare - Retail: Standardize service delivery across every store and channel.
Retail
Support
- Product Support: We are here to help 24/7
- Community: Connect with other Xurrent Users
- Training: Get insights and tips on how to get the most out of Xurrent
- Developer Portal: Apps, APIs, and updates
- Help Center: Xurrent service functionality
Sera AI
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
Explore AI
Comparisons
The Full Stack
Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
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Time to Think Outside the Atlassian Box
Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
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The Preferred Splunk On-call Alternative
Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.
Read Comparison