## Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026) ### Platform #### Platform Features - [Integrations](https://www.xurrent.com/standard-integrations) ### Solutions #### Use Cases #### Industries ### Resources - [Success Stories](https://www.xurrent.com/success-stories) - [Blog](https://www.xurrent.com/blog) - [Webinars](https://www.xurrent.com/webinars) - [Datasheets](https://www.xurrent.com/datasheets) - [Whitepapers](https://www.xurrent.com/whitepapers) - [Events](https://www.xurrent.com/events) - [Product Updates](https://www.xurrent.com/product-updates) ### Company - [About Us](https://www.xurrent.com/about) - [Careers](https://www.xurrent.com/careers) - [Podcast](https://www.xurrent.com/podcast) - [Press Releases](https://www.xurrent.com/press-releases) ### Partners - [Partner Finder](https://www.xurrent.com/partners) - [Partner Program](https://www.xurrent.com/partner-program) - [Awards](https://www.xurrent.com/awards) - [Become a Partner](https://partner.xurrent.com/partner/registration) ### Pricing - [Xurrent ITSM](https://www.xurrent.com/pricing/it-service-management) - [Xurrent IMR](https://www.xurrent.com/pricing/incident-management-response) ## Platform Features ### ITxM Platform Unified IT operations and service management [Explore Platform](https://www.xurrent.com/platform) ### AI-powered ITSM for the Modern Enterprise [AI-powered ITSM for the Modern Enterprise](https://www.xurrent.com/solutions/it-service-management) ### AI-native Incident Management for the Modern Enterprise [AI-native Incident Management for the Modern Enterprise](https://www.xurrent.com/incident-management-response) ### Status Pages Communicate service health in real time [Status Pages](https://www.xurrent.com/incident-management-response/status-page) ### iPaaS Integrate Xurrent with your full stack [iPaaS](https://www.xurrent.com/ipaas) ### Sera AI A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise. [Explore Sera AI](https://www.xurrent.com/sera-ai) ### AI-Powered Incident Management Helps service desk teams resolve issues faster. [AI-Powered Incident Management](https://www.xurrent.com/incident-management-response/ai-incident-management) ### Service Desk Built to streamline IT workflows and elevate the employee experience from day one. [Service Desk](https://www.xurrent.com/features/service-desk) ### Workflow Automation Centralize and coordinate automation efforts across your entire enterprise. [Workflow Automation](https://www.xurrent.com/features/workflow-automation) ### Additional Features - [AI Virtual Agent](https://www.xurrent.com/features/ai-virtual-agent) - [On-call Management](https://www.xurrent.com/incident-management-response/on-call-management) - [SLA Management](https://www.xurrent.com/features/sla) - [Incident Management for ITSM](https://www.xurrent.com/features/itsm-incident-management) ## Use Cases Industries ### AI Service Desk Resolve issues quickly with an AI-powered system that automates ticketing. [AI Service Desk](https://www.xurrent.com/use-cases/ai-service-desk) ### Enterprise Service Management Resolve issues quickly with an AI-powered system that automates ticketing. [Enterprise Service Management](https://www.xurrent.com/use-cases/enterprise-service-management) ### On-Call Management Simplify on-call scheduling, automate escalations, and reduce burnout. [On-Call Management](https://www.xurrent.com/incident-management-response/on-call-management) ### Post-Incident Management Automate postmortems, AI summaries, and post-incident workflows [Post-Incident Management](https://www.xurrent.com/incident-management-response/post-incident-review) ### Industries - **Manufacturing**: Resolve plant floor and IT issues before they disrupt production. [Manufacturing](https://www.xurrent.com/industries/manufacturing) - **Financial Services**: Stay audit-ready while resolving issues and reducing operational risk. [Financial Services](https://www.xurrent.com/industries/financial-services) - **SaaS**: Detect, respond, and resolve incidents fast to cut downtime and MTTR. [SaaS](https://www.xurrent.com/industries/saas) - **E-commerce**: Keep your store online, even during your biggest sales moments. [E-commerce](https://www.xurrent.com/industries/ecommerce) - **Healthcare**: Protect patient data and resolve issues fast, so care teams stay focused on care. [Healthcare](https://www.xurrent.com/industries/healthcare) - **Retail**: Standardize service delivery across every store and channel. [Retail](https://www.xurrent.com/industries/retail) ## Support - [Product Support](https://www.xurrent.com/support): We are here to help 24/7 - [Community](https://community.xurrent.com/login): Connect with other Xurrent Users - [Training](https://xurrent.myabsorb.com/): Get insights and tips on how to get the most out of Xurrent - [Developer Portal](https://developer.xurrent.com/): Apps, APIs, and updates - [Help Center](https://www.xurrent.com/help): Xurrent service functionality ### Sera AI Eliminate manual tasks, optimize workflows, and deliver faster resolutions. [Explore AI](https://www.xurrent.com/features/ai-service-management-automation) ## Comparisons ### The Full Stack Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR. [Read Comparison](https://www.xurrent.com/compare/pagerduty-alternative) ### Time to Think Outside the Atlassian Box Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie. [Read Comparison](https://www.xurrent.com/compare/opsgenie-alternative) ### The Preferred Splunk On-call Alternative Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations. [Read Comparison](https://www.xurrent.com/compare/victorops-alternative)