Xurrent Features

Risk Management
Safeguard Operations and Manage Risks
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AI Virtual Agent
Deliver instant, intelligent support with Xurrent’s AI Virtual Agent—automating answers, streamlining requests, and keeping users informed in real time.
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Service Desk
Deliver faster, smarter support with Xurrent Service Desk. Built to streamline IT workflows and elevate the employee experience from day one.
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Financial Management
Xurrent makes it easy to track, allocate, and optimize IT costs across departments and services. Our intuitive dashboards, automated reporting, and AI-powered insights help managers, department heads, and stakeholders to quickly understand financial impacts, streamline budgeting, and make informed decisions.
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Workflow Automation
Centralize and coordinate automation efforts across your entire enterprise. Simplify operations. Streamline complex workflows. Reduce the burden on your IT staff.
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Service Integration and Management (SIAM)
Connect your internal teams and external suppliers in a single, seamless service ecosystem. Xurrent makes it easy to collaborate across boundaries, manage change without friction, and deliver faster outcomes—no finger-pointing required.
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Service Continuity Management
Ensure business resilience with Xurrent's Service Continuity Management. Real-time asset tracking, automated recovery templates, and service mapping tools.
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Service Configuration & IT Asset Management
Streamline IT operations with Xurrent's CMDB and Asset Management. Track lifecycles, visualize dependencies, and automate discovery with AI-powered tools.
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Project Management
Manage project-based activities and operational assignments within a single platform. Our Project Management solution seamlessly integrates with IT Service Management (ITSM) functionality — no more task (and platform) switching.
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Problem Management
Empower your IT team to identify, manage, and resolve underlying issues that cause recurring incidents. Our Incident and Change Management solutions minimize service disruptions and enhance service delivery.
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Portfolio Management
Ensure organizational resources are efficiently employed using a structured framework to prioritize and approve projects. Manage the entire lifecycle — from suggestions to approval — while maintaining focus on corporate strategy.
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Mobile App
Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications.
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Web Store
The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal. Seamless order management, customizable workflows, and complete visibility. No extra maintenance.
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Time Tracking
Designed for organizations seeking to streamline and optimize their time management, our time tracking module offers user-friendly features that integrate seamlessly into existing workflows.
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Service Level Agreement (SLA) Management
Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.
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Service Hierarchy Browser (SHB)
Gain clarity and an organized view of your entire IT service ecosystem. Manage and optimize IT services. Ensure superior performance. Enhance user satisfaction.
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AI Automations
Xurrent eliminates manual tasks, optimizes workflows, and delivers faster resolutions. From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery—boosting productivity, reducing errors, and accelerating response times.
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Self-Service Portal
Our comprehensive self-service portal and virtual agent assistance empower users to effectively request, manage, and track their service needs anywhere on any device.
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SCRUM and Agile
Empower teams with an integrated platform that encourages collaboration, accelerates sprints, and optimizes workflows. Unlock your organization’s full potential.
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Reservations
Our innovative reservation system empowers organizations to efficiently control and distribute resources with adaptable scheduling options.
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Release Management
Group changes into releases to coordinate planning and monitor the effectiveness of related activities. Simplify release management across multiple teams.
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Managed Service Provider (MSP) Billing
Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts.
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Knowledge Management
Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution.
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HR Management
Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform.
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Facilities Management
Streamline facilities management function and enhance productivity with our secure, all-in-one enterprise service management platform.
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Customer Feedback
Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or to gain a more detailed understanding of satisfaction with a service desk overall.
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Change Management
Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications.
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Incident Management for ITSM
Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT.
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