# Xurrent Features **Risk Management** Safeguard Operations and Manage Risks [Read More](https://www.xurrent.com/features/risk-management) **AI Virtual Agent** Deliver instant, intelligent support with Xurrent’s AI Virtual Agent—automating answers, streamlining requests, and keeping users informed in real time. [Read More](https://www.xurrent.com/features/ai-virtual-agent) **Service Desk** Deliver faster, smarter support with Xurrent Service Desk. Built to streamline IT workflows and elevate the employee experience from day one. [Read More](https://www.xurrent.com/features/service-desk) **Financial Management** Xurrent makes it easy to track, allocate, and optimize IT costs across departments and services. Our intuitive dashboards, automated reporting, and AI-powered insights help managers, department heads, and stakeholders to quickly understand financial impacts, streamline budgeting, and make informed decisions. [Read More](https://www.xurrent.com/features/financial-management) **Workflow Automation** Centralize and coordinate automation efforts across your entire enterprise. Simplify operations. Streamline complex workflows. Reduce the burden on your IT staff. [Read More](https://www.xurrent.com/features/workflow-automation) **Service Integration and Management (SIAM)** Connect your internal teams and external suppliers in a single, seamless service ecosystem. Xurrent makes it easy to collaborate across boundaries, manage change without friction, and deliver faster outcomes—no finger-pointing required. [Read More](https://www.xurrent.com/features/service-integration-and-management-siam) **Service Continuity Management** Ensure business resilience with Xurrent's Service Continuity Management. Real-time asset tracking, automated recovery templates, and service mapping tools. [Read More](https://www.xurrent.com/features/service-continuity-management) **Service Configuration & IT Asset Management** Streamline IT operations with Xurrent's CMDB and Asset Management. Track lifecycles, visualize dependencies, and automate discovery with AI-powered tools. [Read More](https://www.xurrent.com/features/service-configuration-and-it-asset-management) **Project Management** Manage project-based activities and operational assignments within a single platform. Our Project Management solution seamlessly integrates with IT Service Management (ITSM) functionality — no more task (and platform) switching. [Read More](https://www.xurrent.com/features/project-management) **Problem Management** Empower your IT team to identify, manage, and resolve underlying issues that cause recurring incidents. Our Incident and Change Management solutions minimize service disruptions and enhance service delivery. [Read More](https://www.xurrent.com/features/problem-management) **Portfolio Management** Ensure organizational resources are efficiently employed using a structured framework to prioritize and approve projects. Manage the entire lifecycle — from suggestions to approval — while maintaining focus on corporate strategy. [Read More](https://www.xurrent.com/features/portfolio-management) **Mobile App** Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications. [Read More](https://www.xurrent.com/features/mobile-app) **Web Store** The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal. Seamless order management, customizable workflows, and complete visibility. No extra maintenance. [Read More](https://www.xurrent.com/features/web-store) **Time Tracking** Designed for organizations seeking to streamline and optimize their time management, our time tracking module offers user-friendly features that integrate seamlessly into existing workflows. [Read More](https://www.xurrent.com/features/time-tracking) **Service Level Agreement (SLA) Management** Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives. [Read More](https://www.xurrent.com/features/sla) .avif) **Service Hierarchy Browser (SHB)** Gain clarity and an organized view of your entire IT service ecosystem. Manage and optimize IT services. Ensure superior performance. Enhance user satisfaction. [Read More](https://www.xurrent.com/features/service-hierarchy-browser) **AI Automations** Xurrent eliminates manual tasks, optimizes workflows, and delivers faster resolutions. From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery—boosting productivity, reducing errors, and accelerating response times. [Read More](https://www.xurrent.com/features/ai-service-management-automation) **Self-Service Portal** Our comprehensive self-service portal and virtual agent assistance empower users to effectively request, manage, and track their service needs anywhere on any device. [Read More](https://www.xurrent.com/features/self-service-portal) **SCRUM and Agile** Empower teams with an integrated platform that encourages collaboration, accelerates sprints, and optimizes workflows. Unlock your organization’s full potential. [Read More](https://www.xurrent.com/features/scrum-and-agile) **Reservations** Our innovative reservation system empowers organizations to efficiently control and distribute resources with adaptable scheduling options. [Read More](https://www.xurrent.com/features/reservations) .avif) **Release Management** Group changes into releases to coordinate planning and monitor the effectiveness of related activities. Simplify release management across multiple teams. [Read More](https://www.xurrent.com/features/release-management) **Managed Service Provider (MSP) Billing** Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts. [Read More](https://www.xurrent.com/features/msp-billing) **Knowledge Management** Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution. [Read More](https://www.xurrent.com/features/knowledge-management) **HR Management** Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform. [Read More](https://www.xurrent.com/features/hr-management) **Facilities Management** Streamline facilities management function and enhance productivity with our secure, all-in-one enterprise service management platform. [Read More](https://www.xurrent.com/features/facilities-management) **Customer Feedback** Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or to gain a more detailed understanding of satisfaction with a service desk overall. [Read More](https://www.xurrent.com/features/customer-feedback) **Change Management** Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications. [Read More](https://www.xurrent.com/features/change-management) **Incident Management for ITSM** Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT. [Read More](https://www.xurrent.com/features/itsm-incident-management)