Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here

Platform

Features

• Integrations

Solutions

• Use Cases
• Industries

Resources

• Success Stories
• Blog
• Webinars
• Datasheets
• Whitepapers
• Events
• Product Updates
• Support

Company

• About Us
• Careers
• Podcast
• Press Releases

Partners

• Partner Finder
• Partner Program
• Awards
• Become a Partner

Pricing

• Xurrent ITSM
• Xurrent IMR

Platform Features

ITxM Platform

Unified IT operations and service management
Explore Platform

• AI-powered ITSM for the Modern Enterprise

• AI-native Incident Management for the Modern Enterprise

• Status Pages: Communicate service health in real time

• iPaaS: Integrate Xurrent with your full stack

• Sera AI: A connected AI fabric, woven across the Xurrent platform

• AI-Powered Incident Management: Helps service desk teams resolve issues faster.

• Service Desk: Built to streamline IT workflows and elevate the employee experience from day one.

• Workflow Automation: Centralize and coordinate automation efforts across your entire enterprise.

• AI Virtual Agent

• On-call Management

• SLA Management

• Incident Management for ITSM

IMR Integrations

• Atlassian Jira: Integration using the Xurrent Integration Service
• API: Integration with Atlassian Jira
• Azure DevOps: Integration with Atlassian Jira
• Bitbucket: Integration with Atlassian Jira

Use Cases and Industries

• AI Service Desk: Resolve issues quickly with an AI-powered system that automates ticketing.
• Enterprise Service Management: Resolve issues quickly with an AI-powered system that automates ticketing.
• On-Call Management: Simplify on-call scheduling, automate escalations, and reduce burnout.
• Post-Incident Management: Automate postmortems, AI summaries, and post-incident workflows

Industry Solutions

• Manufacturing: Resolve plant floor and IT issues before they disrupt production.
• Financial Services: Stay audit-ready while resolving issues and reducing operational risk.
• SaaS: Detect, respond, and resolve incidents fast to cut downtime and MTTR.
• E-commerce: Keep your store online, even during your biggest sales moments.
• Healthcare: Protect patient data and resolve issues fast, so care teams stay focused on care.
• Retail: Standardize service delivery across every store and channel.

Support

• Product Support: We are here to help 24/7
• Community: Connect with other Xurrent Users
• Training: Get insights and tips on how to get the most out of Xurrent
• Developer Portal: Apps, APIs, and updates
• Help Center: Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Comparisons

• The Full Stack: Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
• Time to Think: Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
• The Preferred: Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.