# Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform

### Features

- [Integrations](https://www.xurrent.com/standard-integrations)

### Solutions

- Use Cases
- Industries

## Resources

- [Success Stories](https://www.xurrent.com/success-stories)  
- [Blog](https://www.xurrent.com/blog)  
- [Webinars](https://www.xurrent.com/webinars)  
- [Datasheets](https://www.xurrent.com/datasheets)  
- [Whitepapers](https://www.xurrent.com/whitepapers)  
- [Events](https://www.xurrent.com/events)  
- [Product Updates](https://www.xurrent.com/product-updates)  
- Support

## Company

- [About Us](https://www.xurrent.com/about)  
- [Careers](https://www.xurrent.com/careers)  
- [Podcast](https://www.xurrent.com/podcast)  
- [Press Releases](https://www.xurrent.com/press-releases)

## Partners

- [Partner Finder](https://www.xurrent.com/partners)  
- [Partner Program](https://www.xurrent.com/partner-program)  
- [Awards](https://www.xurrent.com/awards)  
- [Become a Partner](https://partner.xurrent.com/partner/registration)

## Pricing

- [Xurrent ITSM](https://www.xurrent.com/pricing/it-service-management)  
- [Xurrent IMR](https://www.xurrent.com/pricing/incident-management-response)

## Platform Features

### ITxM Platform  
**Unified IT operations and service management**  
[Explore Platform](https://www.xurrent.com/platform)

- [AI-powered ITSM for the Modern Enterprise](https://www.xurrent.com/solutions/it-service-management)  
- [AI-native Incident Management for the Modern Enterprise](https://www.xurrent.com/incident-management-response)  
- [Status Pages: Communicate service health in real time](https://www.xurrent.com/incident-management-response/status-page)  
- [iPaaS: Integrate Xurrent with your full stack](https://www.xurrent.com/ipaas)  
- [Sera AI: A connected AI fabric, woven across the Xurrent platform](https://www.xurrent.com/sera-ai)  
- [AI-Powered Incident Management: Helps service desk teams resolve issues faster.](https://www.xurrent.com/incident-management-response/ai-incident-management)  
- [Service Desk: Built to streamline IT workflows and elevate the employee experience from day one.](https://www.xurrent.com/features/service-desk)  
- [Workflow Automation: Centralize and coordinate automation efforts across your entire enterprise.](https://www.xurrent.com/features/workflow-automation)

- [AI Virtual Agent](https://www.xurrent.com/features/ai-virtual-agent)  
- [On-call Management](https://www.xurrent.com/incident-management-response/on-call-management)  
- [SLA Management](https://www.xurrent.com/features/sla)  
- [Incident Management for ITSM](https://www.xurrent.com/features/itsm-incident-management)

### IMR Integrations

- **Atlassian Jira:** [Integration using the Xurrent Integration Service](https://www.xurrent.com/features/itsm-incident-management#)  
- **API:** [Integration with Atlassian Jira](https://www.xurrent.com/features/itsm-incident-management#)  
- **Azure DevOps:** [Integration with Atlassian Jira](https://www.xurrent.com/features/itsm-incident-management#)  
- **Bitbucket:** [Integration with Atlassian Jira](https://www.xurrent.com/features/itsm-incident-management#)

### Use Cases and Industries

- **AI Service Desk:** [Resolve issues quickly with an AI-powered system that automates ticketing.](https://www.xurrent.com/use-cases/ai-service-desk)  
- **Enterprise Service Management:** [Resolve issues quickly with an AI-powered system that automates ticketing.](https://www.xurrent.com/use-cases/enterprise-service-management)  
- **On-Call Management:** [Simplify on-call scheduling, automate escalations, and reduce burnout.](https://www.xurrent.com/incident-management-response/on-call-management)  
- **Post-Incident Management:** [Automate postmortems, AI summaries, and post-incident workflows](https://www.xurrent.com/incident-management-response/post-incident-review)

### Industry Solutions

- **Manufacturing:** [Resolve plant floor and IT issues before they disrupt production.](https://www.xurrent.com/industries/manufacturing)  
- **Financial Services:** [Stay audit-ready while resolving issues and reducing operational risk.](https://www.xurrent.com/industries/financial-services)  
- **SaaS:** [Detect, respond, and resolve incidents fast to cut downtime and MTTR.](https://www.xurrent.com/industries/saas)  
- **E-commerce:** [Keep your store online, even during your biggest sales moments.](https://www.xurrent.com/industries/ecommerce)  
- **Healthcare:** [Protect patient data and resolve issues fast, so care teams stay focused on care.](https://www.xurrent.com/industries/healthcare)  
- **Retail:** [Standardize service delivery across every store and channel.](https://www.xurrent.com/industries/retail)

### Support

- **Product Support:** [We are here to help 24/7](https://www.xurrent.com/support)  
- **Community:** [Connect with other Xurrent Users](https://community.xurrent.com/login)  
- **Training:** [Get insights and tips on how to get the most out of Xurrent](https://xurrent.myabsorb.com/)  
- **Developer Portal:** [Apps, APIs, and updates](https://developer.xurrent.com/)  
- **Help Center:** [Xurrent service functionality](https://www.xurrent.com/help)

### Sera AI

[Eliminate manual tasks, optimize workflows, and deliver faster resolutions.](https://www.xurrent.com/features/ai-service-management-automation)

### Comparisons

- [The Full Stack: Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.](https://www.xurrent.com/compare/pagerduty-alternative)  
- [Time to Think: Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.](https://www.xurrent.com/compare/opsgenie-alternative)  
- [The Preferred: Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.](https://www.xurrent.com/compare/victorops-alternative)