Service Desk | Xurrent

Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!

Get the full report here.

Platform

Features

Solutions

Use Cases

Industries

Resources

Company

Partners

Pricing

ITxM Platform

Unified IT operations and service management
Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

Sera AI

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
Explore Sera AI

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

Use Cases

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows.

Industries

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

Support

Product Support

We are here to help 24/7
Help link

Community

Connect with other Xurrent Users
Community link

Training

Get insights and tips on how to get the most out of Xurrent
Training link

Developer Portal

Apps, APIs, and updates
Developer Portal link

Help Center

Xurrent service functionality
Help Center link

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
Explore AI

Comparisons