# Xurrent Recognized in 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform
### Features
- [Integrations](https://www.xurrent.com/standard-integrations)

### Use Cases
### Industries

### Resources
- [Success Stories](https://www.xurrent.com/success-stories)
- [Blog](https://www.xurrent.com/blog)
- [Webinars](https://www.xurrent.com/webinars)
- [Datasheets](https://www.xurrent.com/datasheets)
- [Whitepapers](https://www.xurrent.com/whitepapers)
- [Events](https://www.xurrent.com/events)
- [Product Updates](https://www.xurrent.com/product-updates)

### Company
- [About Us](https://www.xurrent.com/about)
- [Careers](https://www.xurrent.com/careers)
- [Podcast](https://www.xurrent.com/podcast)
- [Press Releases](https://www.xurrent.com/press-releases)

### Partners
- [Partner Finder](https://www.xurrent.com/partners)
- [Partner Program](https://www.xurrent.com/partner-program)
- [Awards](https://www.xurrent.com/awards)
- [Become a Partner](https://partner.xurrent.com/partner/registration)

### Pricing
- [Xurrent ITSM](https://www.xurrent.com/pricing/it-service-management)
- [Xurrent IMR](https://www.xurrent.com/pricing/incident-management-response)

## Platform Features

### ITxM Platform
Unified IT operations and service management.

- [Explore Platform](https://www.xurrent.com/platform)

#### Solutions
- [AI-powered ITSM for the Modern Enterprise](https://www.xurrent.com/solutions/it-service-management)
- [AI-native Incident Management for the Modern Enterprise](https://www.xurrent.com/incident-management-response)
- [Status Pages](https://www.xurrent.com/incident-management-response/status-page)
- [iPaaS](https://www.xurrent.com/ipaas)  
  Integrate Xurrent with your full stack.

#### Sera AI
A connected AI fabric that brings together signals, service data, and workflows.

- [Explore Sera AI](https://www.xurrent.com/sera-ai)

#### AI-Powered Incident Management
Helps service desk teams resolve issues faster.

- [Service Desk](https://www.xurrent.com/features/service-desk)
- [Workflow Automation](https://www.xurrent.com/features/workflow-automation)
- [AI Virtual Agent](https://www.xurrent.com/features/ai-virtual-agent)
- [On-call Management](https://www.xurrent.com/incident-management-response/on-call-management)
- [SLA Management](https://www.xurrent.com/features/sla)
- [Incident Management for ITSM](https://www.xurrent.com/features/itsm-incident-management)

## Use Cases
### Industries
- **AI Service Desk**  
  Resolve issues quickly with an AI-powered system that automates ticketing.  
    
  - [Learn more](https://www.xurrent.com/use-cases/ai-service-desk)

- **Enterprise Service Management**  
  Resolve issues quickly with an AI-powered system that automates ticketing.  
    
  - [Learn more](https://www.xurrent.com/use-cases/enterprise-service-management)

- **On-Call Management**  
  Simplify on-call scheduling, automate escalations, and reduce burnout.  
    
  - [Learn more](https://www.xurrent.com/incident-management-response/on-call-management)

- **Post-Incident Management**  
  Automate postmortems, AI summaries, and post-incident workflows.  
    
  - [Learn more](https://www.xurrent.com/incident-management-response/post-incident-review)

- **Manufacturing**  
  Resolve plant floor and IT issues before they disrupt production.  
    
  - [Learn more](https://www.xurrent.com/industries/manufacturing)

- **Financial Services**  
  Stay audit-ready while resolving issues and reducing operational risk.  
    
  - [Learn more](https://www.xurrent.com/industries/financial-services)

- **SaaS**  
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
    
  - [Learn more](https://www.xurrent.com/industries/saas)

- **E-commerce**  
  Keep your store online, even during your biggest sales moments.  
    
  - [Learn more](https://www.xurrent.com/industries/ecommerce)

- **Healthcare**  
  Protect patient data and resolve issues fast, so care teams stay focused on care.  
    
  - [Learn more](https://www.xurrent.com/industries/healthcare)

- **Retail**  
  Standardize service delivery across every store and channel.  
    
  - [Learn more](https://www.xurrent.com/industries/retail)

## Support
- [Product Support](https://www.xurrent.com/support)  
  We are here to help 24/7.
- [Community](https://community.xurrent.com/login)  
  Connect with other Xurrent Users.
- [Training](https://xurrent.myabsorb.com/)  
  Get insights and tips on how to get the most out of Xurrent.
- [Developer Portal](https://developer.xurrent.com/)  
  Apps, APIs, and updates.
- [Help Center](https://www.xurrent.com/help)  
  Xurrent service functionality.
- **Sera AI**  
  Eliminate manual tasks, optimize workflows, and deliver faster resolutions.  
  - [Explore AI](https://www.xurrent.com/features/ai-service-management-automation)

### Comparisons
- [Pagerduty Alternative](https://www.xurrent.com/compare/pagerduty-alternative)
- [Opsgenie Alternative](https://www.xurrent.com/compare/opsgenie-alternative)
- [VictorOps Alternative](https://www.xurrent.com/compare/victorops-alternative)