AI-Powered Incident Management | Xurrent

Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
Get the full report here

Platform Features

ITxM Platform

Unified IT operations and service management
Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

Sera AI

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

Use Cases

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows.

Industries

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

FAQ

What is AI-enabled incident management?

AI-enabled incident management uses artificial intelligence to streamline the detection, response, and resolution of IT incidents. By automating manual processes like root cause analysis, alert prioritization, and postmortem reporting, AI helps teams resolve issues faster, reduce downtime, and improve overall reliability.

How does Xurrent IMR’s AI incident management reduce incident response time?

AI reduces response time by automating high-friction steps so engineers focus on resolution, not busywork:

What's the difference between traditional and AI-enabled incident management?

Traditional IM relies on manual triage, RCA, and reporting—often slow and error-prone. AI-enabled IM automates these via AI/ML, providing real-time insights into complex payloads, automated postmortems, and on-call scheduling assistance.

Can AI predict and prevent incidents?

Yes. By analyzing historical trends and performance signals, AI flags vulnerabilities, bottlenecks, and patterns that indicate impending failures—so teams can act proactively before issues escalate.

How does Xurrent IMR’s AI incident summarization work?

Using NLP, Xurrent IMR analyzes incident data and extracts key details. With a click, it generates concise summaries of affected services and systems—ideal for keeping stakeholders informed without overwhelming technical detail.

How does Xurrent IMR’s AI help with root cause analysis (RCA)?

IMR’s AI extracts relevant facts from complex payloads directly in Slack. Ask questions like “Which region was impacted?” or “What caused this alert?” and get precise, actionable insights instantly.

How does Xurrent IMR ensure the security of sensitive data?

Xurrent IMR’s AI operates under strict compliance protocols and uses models and controls that prioritize user data protection. Xurrent is committed to meeting industry standards and certifications.

Trusted by Leading Engineering Teams

"Xurrent IMR is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap."

"Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings."

"What sets Xurrent IMR apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it’s very reassuring to know that my requests aren’t going into a black hole."