# Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform Features

- **ITxM Platform**  
  Unified IT operations and service management  
  [Explore Platform](https://www.xurrent.com/platform)

- **AI-powered ITSM for the Modern Enterprise**  
  [Learn more](https://www.xurrent.com/solutions/it-service-management)

- **AI-native Incident Management for the Modern Enterprise**  
  [Learn more](https://www.xurrent.com/incident-management-response)

- **Status Pages**  
  Communicate service health in real time  
  [Learn more](https://www.xurrent.com/incident-management-response/status-page)

- **iPaaS**  
  Integrate Xurrent with your full stack  
  [Learn more](https://www.xurrent.com/ipaas)

### Product Features

- **AI Virtual Agent**  
  [Learn more](https://www.xurrent.com/features/ai-virtual-agent)
- **On-call Management**  
  [Learn more](https://www.xurrent.com/incident-management-response/on-call-management)
- **SLA Management**  
  [Learn more](https://www.xurrent.com/features/sla)
- **Incident Management for ITSM**  
  [Learn more](https://www.xurrent.com/features/itsm-incident-management)

## Use Cases

- **AI Service Desk**  
  Resolve issues quickly with an AI-powered system that automates ticketing.  
    
  [Learn more](https://www.xurrent.com/use-cases/ai-service-desk)

- **Enterprise Service Management**  
    
  [Learn more](https://www.xurrent.com/use-cases/enterprise-service-management)

- **On-Call Management**  
    
  [Learn more](https://www.xurrent.com/incident-management-response/on-call-management)

- **Post-Incident Management**  
    
  [Learn more](https://www.xurrent.com/incident-management-response/post-incident-review)

## Industries Served

- **Manufacturing**  
  Resolve plant floor and IT issues before they disrupt production.  
  [Learn more](https://www.xurrent.com/industries/manufacturing)

- **Financial Services**  
  Stay audit-ready while resolving issues and reducing operational risk.  
  [Learn more](https://www.xurrent.com/industries/financial-services)

- **SaaS**  
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
  [Learn more](https://www.xurrent.com/industries/saas)

- **E-commerce**  
  Keep your store online, even during your biggest sales moments.  
  [Learn more](https://www.xurrent.com/industries/ecommerce)

- **Healthcare**  
  Protect patient data and resolve issues fast, so care teams stay focused on care.  
  [Learn more](https://www.xurrent.com/industries/healthcare)

- **Retail**  
  Standardize service delivery across every store and channel.  
  [Learn more](https://www.xurrent.com/industries/retail)

## FAQ

### How fast can I set up on-call schedules in Xurrent IMR?
You can generate balanced on-call schedules in under a minute using AI-assisted setup. Just define your teams, working hours, and escalation tiers.

### Can I sync Xurrent IMR with Google Calendar or Outlook?
Yes. Xurrent IMR syncs directly with your preferred calendar tool, so your team always has visibility into upcoming rotations and overrides.

### What communication channels are supported?
Xurrent IMR supports SMS, voice calls, push notifications, Slack, Microsoft Teams, and email alerts, all configurable per user.

### How does Xurrent IMR prevent alert fatigue?
AI correlation and suppression rules filter out duplicate or low-priority alerts, ensuring only actionable incidents reach the on-call engineer.

## Trusted by Leading Engineering Teams

> Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.  
> — Tomer Cohen, Head of Cloud Infrastructure, Ever.C

> “Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial...”  
> — Vinay Singh, DevOps Manager, IndiaMart

> “What sets Zenduty (now Xurrent IMR) apart from other big players in incident management is the level of interaction...”  
> — Heinrich Roets, Site Reliability Engineer, Electrum

> “Zenduty (now Xurrent IMR) offers a highly customizable alerting system...”  
> — Abhishek Pal, Software Developer Engineer, Navi