Xurrent ITSM Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here

Platform Features

• ITxM Platform Unified IT operations and service management Explore Platform
• AI-powered ITSM for the Modern Enterprise AI-powered ITSM for the Modern Enterprise
• AI-native Incident Management for the Modern Enterprise AI-native Incident Management for the Modern Enterprise
• Status Pages Communicate service health in real-time Explore Status Pages
• iPaaS Integrate Xurrent with your full stack Explore iPaaS

AI Solutions

• Sera AI
  A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise. Explore Sera AI
• AI-Powered Incident Management
  Helps service desk teams resolve issues faster. Learn more about AI-Powered Incident Management
• Service Desk
  Built to streamline IT workflows and elevate the employee experience from day one. Discover Service Desk Features
• Workflow Automation
  Centralize and coordinate automation efforts across your entire enterprise. Learn about Workflow Automation

Use Cases

• AI Service Desk
  Resolve issues quickly with an AI-powered system that automates ticketing.

  Explore AI Service Desk

• Enterprise Service Management
  Resolve issues quickly with an AI-powered system that automates ticketing.

  Explore Enterprise Service Management

• On-Call Management
  Simplify on-call scheduling, automate escalations, and reduce burnout.

  Explore On-Call Management

• Post-Incident Management
  Automate postmortems, AI summaries, and post-incident workflows.

  Explore Post-Incident Management

Industries Supported

• Manufacturing
  Resolve plant floor and IT issues before they disrupt production. Learn More
• Financial Services
  Stay audit-ready while resolving issues and reducing operational risk. Discover Financial Services Solutions
• SaaS
  Detect, respond, and resolve incidents fast to cut downtime and MTTR. Learn More about SaaS
• E-commerce
  Keep your store online, even during your biggest sales moments. Learn More about E-commerce
• Healthcare
  Protect patient data and resolve issues fast, so care teams stay focused on care. Learn More about Healthcare
• Retail
  Standardize service delivery across every store and channel. Discover Retail Solutions

FAQ

What is post-incident management in Xurrent IMR?

It’s the process of analyzing resolved incidents to uncover causes, document learnings, and apply improvements using automation, AI, and analytics.

How does the AI create postmortem reports?

AI parses logs, metrics, and communication transcripts to produce structured, editable reports using your organization’s preferred templates.

Can I customize postmortem templates?

Yes. You can design templates that align with your RCA framework or compliance standards and reuse them across teams.

What data sources are used for AI summaries?

Xurrent IMR connects with your monitoring, observability, and chat systems to pull contextual event data for accurate summaries.

Can teams assign and track post-incident tasks?

Absolutely. Post-Incident Tasks let you assign ownership, set deadlines, attach incidents, and monitor progress through completion.

How do automated workflows improve RCA?

Workflows automate repetitive steps like documentation, notifications, and reporting—ensuring every post-incident review happens on time.