IMR Status Pages - Incident Communication | Xurrent | Xurrent

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
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Platform Features

• AI-Powered ITSM for the Modern Enterprise

• AI-native Incident Management for the Modern Enterprise

• Status Pages: Communicate service health in real time

• iPaaS: Integrate Xurrent with your full stack

Use Cases

• AI Service Desk: Resolve issues quickly with an AI-powered system that automates ticketing.

• Enterprise Service Management: Resolve issues quickly with an AI-powered system that automates ticketing.

• On-Call Management: Simplify on-call scheduling, automate escalations, and reduce burnout.

• Post-Incident Management: Automate postmortems, AI summaries, and post-incident workflows

Industries

• Manufacturing: Resolve plant floor and IT issues before they disrupt production.

• Financial Services: Stay audit-ready while resolving issues and reducing operational risk.

• SaaS: Detect, respond, and resolve incidents fast to cut downtime and MTTR.

• E-commerce: Keep your store online, even during your biggest sales moments.

• Healthcare: Protect patient data and resolve issues fast, so care teams stay focused on care.

• Retail: Standardize service delivery across every store and channel.

Frequently Asked Questions (FAQs)

What is a status page and why do I need one?

A status page communicates the health and availability of your services to customers and internal teams. It reduces support load and builds trust through transparency.

Can I create both public and private status pages?

Yes. You can set up public pages for customers and private or internal pages for employees, partners, or business units.

How do incident updates appear on my status page?

Every incident in Xurrent IMR automatically syncs to your status page. Updates are posted in real time as incident states change.

How do Status Pages reinforce trust with customers?

By providing real-time updates, uptime reports, and transparent communication during incidents, your customers always know what’s happening and when services will recover.

Trusted by Leading Engineering Teams

• Tomer Cohen, Head of Cloud Infrastructure, Ever.C:
  "Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap."

• Vinay Singh, DevOps Manager, IndiaMart: "Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource."

• Heinrich Roets, Site Reliability Engineer, Electrum:
  "What sets Zenduty (now Xurrent IMR) apart from other players in incident management is the level of interaction. It's reassuring to know that my requests aren’t going into a black hole."

• Abhishek Pal, Software Developer Engineer, Navi:
  "Zenduty (now Xurrent IMR) offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type."