Best Incident Management Solution for Ecommerce | Xurrent IMR

Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here

Platform Features

ITxM Platform
Unified IT operations and service management
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• AI-powered ITSM for the Modern Enterprise
• AI-native Incident Management for the Modern Enterprise
• Status Pages
  Communicate service health in real time
• iPaaS
  Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
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Use Cases

• AI Service Desk
  Resolve issues quickly with an AI-powered system that automates ticketing.

• Enterprise Service Management
  Automate ticketing and resolve issues quickly.

• On-Call Management
  Simplify on-call scheduling, automate escalations, and reduce burnout.

• Post-Incident Management
  Automate postmortems, AI summaries, and workflows

Industry Applications

• Manufacturing
  Resolve plant floor and IT issues before they disrupt production.

• Financial Services
  Stay audit-ready while resolving issues and reducing operational risk.

• Healthcare
  Protect patient data and resolve issues fast.

Xurrent IMR Features

Incident Alerting and Detection

Integrate with monitoring tools to automatically detect downtime incidents. When an outage occurs, Xurrent IMR generates alerts based on predefined rules.

Comprehensive Multi-Channel Notifications

Xurrent IMR supports multiple communication channels such as email, SMS, phone calls, and integrations with chat tools like Slack and Microsoft Teams.

Achieve SLA Targets

Reduce your MTTA and MTTR by continuously reviewing your incident response processes with Xurrent IMR.

User Feedback

Vinay Singh, DevOps Manager, IndiaMart:
"The Xurrent IMR Team helped me recognise how to best implement on-call rotations in detail and were receptive towards feature improvements as well."

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