## Xurrent Recognition

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

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## Platform Features

**ITxM Platform**  
Unified IT operations and service management  
Explore Platform

- [AI-powered ITSM for the Modern Enterprise](https://www.xurrent.com/solutions/it-service-management)  
- [AI-native Incident Management for the Modern Enterprise](https://www.xurrent.com/incident-management-response)  
- **Status Pages**  
Communicate service health in real time  
- **iPaaS**  
Integrate Xurrent with your full stack  
  
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.  
[Explore Sera AI](https://www.xurrent.com/sera-ai)

### Use Cases
- **AI Service Desk**  
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
- **Enterprise Service Management**  
Automate ticketing and resolve issues quickly.  
  
- **On-Call Management**  
Simplify on-call scheduling, automate escalations, and reduce burnout.  
  
- **Post-Incident Management**  
Automate postmortems, AI summaries, and workflows

### Industry Applications
- **Manufacturing**  
Resolve plant floor and IT issues before they disrupt production.  
  
- **Financial Services**  
Stay audit-ready while resolving issues and reducing operational risk.  
  
- **Healthcare**  
Protect patient data and resolve issues fast.

## Xurrent IMR Features
### Incident Alerting and Detection
Integrate with monitoring tools to automatically detect downtime incidents. When an outage occurs, Xurrent IMR generates alerts based on predefined rules.

### Comprehensive Multi-Channel Notifications
Xurrent IMR supports multiple communication channels such as email, SMS, phone calls, and integrations with chat tools like Slack and Microsoft Teams.

### Achieve SLA Targets
Reduce your MTTA and MTTR by continuously reviewing your incident response processes with Xurrent IMR.

## User Feedback
**Vinay Singh, DevOps Manager, IndiaMart:**  
"The Xurrent IMR Team helped me recognise how to best implement on-call rotations in detail and were receptive towards feature improvements as well."

## Start Your Free Trial
**Free 14 Day trial | No Credit Card Required**
[Start your Free Trial](https://imr.xurrent.com/signup/)