ITSM Solutions for Retail and E-commerce

From store floors to digital storefronts, retail operations depend on speed, coordination, and uptime. Xurrent unifies ITSM, service operations, and enterprise workflows into a single platform. Help teams resolve issues faster, reduce risk, and deliver consistent customer experiences.

Igor Svetek, ITSM Consultant, Sport Vision Group

“Having all information in a single place was a major win. We now have a better understanding of how operations are performed, how much work is being done, and the quality of that work.”

Too Many Systems. Not Enough Visibility.

Retail environments are built on a growing web of disconnected systems. The result is slower resolution, limited insight, and a constant struggle to keep operations aligned.

Retail IT, Unified and In Control

Xurrent’s ITxM Platform connects retail IT, service operations, and business teams in a single system. Bring together stores, ecommerce, supply chain, and support functions with shared workflows, real-time visibility, and embedded AI.

Seamless Collaboration Across Stores

With Enterprise Service Management, every team operates in one system with shared workflows, consistent processes, and full visibility into requests, incidents, and changes.

Compliance Without Slowing Down

Stay aligned with ITIL best practices while supporting GDPR and other regulatory requirements.

Prevent Downtime Before It Impacts Revenue

In retail, every second of downtime affects sales and customer experience. Xurrent helps teams detect issues earlier, streamline incident response, and maintain uptime.

Proactive Operations with AI

Xurrent’s embedded AI continuously analyzes patterns across incidents, assets, and systems to reduce noise and prevent recurring disruptions.

Enabling Digital Transformation for Retail and Ecommerce

Xurrent’s ITxM Platform unifies ITSM, Enterprise Service Management, IT Asset Management, Change Management, and more.

Enable Customer-Centric Incident Management

Deliver faster, more consistent support across stores and digital channels. Embedded AI helps prioritize issues and automate workflows.

Manage IT Assets with Complete Visibility

Xurrent provides a single source of truth for asset data, helping teams reduce errors and support operational continuity.

Deliver a Self-Service, Mobile-First Experience

Empower employees with a self-service portal, mobile access, and AI-driven knowledge management.

Leverage AI Automations and Workflows

Xurrent enables teams to streamline processes and reduce manual effort, allowing for scalable operations.

Trusted by Global Retail Organizations

“The overall positive impact Xurrent has made is enormous; our team members around the world now have a unified experience.”

Key Outcomes

• Unified service experience across global teams
• Greater visibility into system and service performance
• Improved employee satisfaction and adoption

Frequently Asked Questions

What are the primary benefits of ITSM in retail?
Xurrent delivers unified visibility across stores, warehouses, and back-office functions, enabling substantial improvements in SLA achievement and user satisfaction.

How does ITSM streamline online customer support?
With a self-service portal and AI-assisted routing, Xurrent accelerates resolution times and improves service.

How does ITSM help in managing retail inventory?
Xurrent tracks IT assets and manages a live record of devices and services tied to inventory operations, ensuring quick incident resolution.

What role does automation and AI play in retail ITSM?
Xurrent automates workflows and incorporates AI to efficiently handle service requests and improve response times.

How does ITSM ensure data security and customer privacy?
Xurrent complies with international data security standards and regulations, ensuring data remains secure and private.