## Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
[Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

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## PlatformFeatures

### **ITxM Platform**  
Unified IT operations and service management  
[Explore Platform](https://www.xurrent.com/platform)

### AI-powered ITSM for the Modern Enterprise
[Learn More](https://www.xurrent.com/solutions/it-service-management)

### **Sera AI**  
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.  
[Explore Sera AI](https://www.xurrent.com/sera-ai)

### **AI-Powered Incident Management**  
Helps service desk teams resolve issues faster.
[Learn More](https://www.xurrent.com/incident-management-response/ai-incident-management)

### **Seamless API Integration**  
Team members can collaborate in real-time on a centralized platform to diagnose issues, share information, and discuss potential solutions.

### **Instant alerts**
Never miss a beat with instant alerts tailored to your needs. Xurrent IMR ensures the right people are notified whenever an incident arises so the issue is resolved within time.

### **SLA uptime**
Ensures that critical issues are addressed first by helping you classify and prioritize incidents, reducing the impact on SLA uptime.

### **Enhance Customer Support**  
Bridge the gap between your incident management and customer support teams. Xurrent IMR can create support tickets from incidents, ensuring no customer issue goes unresolved.

## Use Cases  
### **AI Service Desk**  
Resolve issues quickly with an AI-powered system that automates ticketing.  
[Learn More](https://www.xurrent.com/use-cases/ai-service-desk)
### **Enterprise Service Management**  
Resolve issues quickly with an AI-powered system that automates ticketing.  
[Learn More](https://www.xurrent.com/use-cases/enterprise-service-management)
### **On-Call Management**  
Simplify on-call scheduling, automate escalations, and reduce burnout.  
[Learn More](https://www.xurrent.com/incident-management-response/on-call-management)
### **Post-Incident Management**  
Automate postmortems, AI summaries, and post-incident workflows.  
[Learn More](https://www.xurrent.com/incident-management-response/post-incident-review)

## Trusted by 1000+ Customers
4.6 out of 5 on G2

## Customer Testimonials
### Mohammed Shabbir S  
**Technical Support Lead, Bookmyshow**
> "It's a great incident management tool that helps us enable faster and better incident resolution. We manage end-to-end Incidents on Xurrent IMR."

### Rohit Khatana  
**VP of Engineering, Qoala**
> "Xurrent IMR helps the team keep track of weekly occurring, re-occurring issues... The value this tool adds is much higher than the money."

### Vinay Singh  
**DevOps Manager, IndiaMart**
> "Xurrent IMR plays a vital role in maintaining uptime of our websites by providing alerts in a timely manner."

## Conclusion
Be prepared for incident response with Xurrent IMR, your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.

[Get Started Today](https://www.xurrent.com/schedule-a-demo)