Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
Get the full report here

Platform

Features

• Integrations

Use Cases

Industries

Resources

• Success Stories
• Blog
• Webinars
• Datasheets
• Whitepapers
• Events
• Product Updates

Platform Features

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Status Pages
Communicate service health in real time

iPaaS
Integrate Xurrent with your full stack

Sera AI

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
Explore Sera AI

AI-Powered Incident Management
Helps service desk teams resolve issues faster.

Service Desk
Built to streamline IT workflows and elevate the employee experience from day one.
Workflow Automation
Centralize and coordinate automation efforts across your entire enterprise.

Use Cases

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Learn more about AI Service Desk

Industries

• Manufacturing
  Resolve plant floor and IT issues before they disrupt production.
  Learn more about Manufacturing
• Financial Services
  Stay audit-ready while resolving issues and reducing operational risk.
  Learn more about Financial Services
• SaaS
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.
  Learn more about SaaS
• E-commerce
  Keep your store online, even during your biggest sales moments.
  Learn more about E-commerce
• Healthcare
  Protect patient data and resolve issues fast, so care teams stay focused on care.
  Learn more about Healthcare
• Retail
  Standardize service delivery across every store and channel.
  Learn more about Retail

Support

Product Support

We are here to help 24/7
Connect for Support

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
Explore AI

Comparison

• Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
  Read Comparison
• Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
  Read Comparison
• Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable on-call schedules, and escalations.
  Read Comparison