# Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!   
[Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform

### Features
- [Integrations](https://www.xurrent.com/standard-integrations)

## Use Cases

### Industries

### Resources
- [Success Stories](https://www.xurrent.com/success-stories)
- [Blog](https://www.xurrent.com/blog)
- [Webinars](https://www.xurrent.com/webinars)
- [Datasheets](https://www.xurrent.com/datasheets)
- [Whitepapers](https://www.xurrent.com/whitepapers)
- [Events](https://www.xurrent.com/events)
- [Product Updates](https://www.xurrent.com/product-updates)

## Platform Features

### ITxM Platform 
Unified IT operations and service management

Explore Platform  
  
[AI-powered ITSM for the Modern Enterprise](https://www.xurrent.com/solutions/it-service-management)  
[AI-native Incident Management for the Modern Enterprise](https://www.xurrent.com/incident-management-response)  
**Status Pages**  
Communicate service health in real time  
  
**iPaaS**  
Integrate Xurrent with your full stack

### Sera AI
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.  
[Explore Sera AI](https://www.xurrent.com/sera-ai)  
  
**AI-Powered Incident Management**  
Helps service desk teams resolve issues faster.  
  
**Service Desk**  
Built to streamline IT workflows and elevate the employee experience from day one.  
**Workflow Automation**  
Centralize and coordinate automation efforts across your entire enterprise.

## Use Cases

### AI Service Desk  
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
[Learn more about AI Service Desk](https://www.xurrent.com/use-cases/ai-service-desk)

### Industries
- **Manufacturing**  
Resolve plant floor and IT issues before they disrupt production.  
[Learn more about Manufacturing](https://www.xurrent.com/industries/manufacturing)  
- **Financial Services**  
Stay audit-ready while resolving issues and reducing operational risk.  
[Learn more about Financial Services](https://www.xurrent.com/industries/financial-services)  
- **SaaS**  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
[Learn more about SaaS](https://www.xurrent.com/industries/saas)  
- **E-commerce**  
Keep your store online, even during your biggest sales moments.  
[Learn more about E-commerce](https://www.xurrent.com/industries/ecommerce)  
- **Healthcare**  
Protect patient data and resolve issues fast, so care teams stay focused on care.  
[Learn more about Healthcare](https://www.xurrent.com/industries/healthcare)  
- **Retail**  
Standardize service delivery across every store and channel.  
[Learn more about Retail](https://www.xurrent.com/industries/retail)

## Support

### Product Support
We are here to help 24/7  
[Connect for Support](https://www.xurrent.com/support)

### Sera AI
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.  
[Explore AI](https://www.xurrent.com/features/ai-service-management-automation)

## Comparison

- Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.  
[Read Comparison](https://www.xurrent.com/compare/pagerduty-alternative)
- Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.  
[Read Comparison](https://www.xurrent.com/compare/opsgenie-alternative)
- Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable on-call schedules, and escalations.  
[Read Comparison](https://www.xurrent.com/compare/victorops-alternative)