# Xurrent: Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform Features

- **ITxM Platform** 
  Unified IT operations and service management

- **AI-powered ITSM for the Modern Enterprise**

- **AI-native Incident Management for the Modern Enterprise**

- **Status Pages**  
  Communicate service health in real time

- **iPaaS**  
  Integrate Xurrent with your full stack

- **Sera AI**  
  A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

## Use Cases

- **AI Service Desk**  
  Resolve issues quickly with an AI-powered system that automates ticketing.

- **Enterprise Service Management**  
  Resolve issues quickly with an AI-powered system that automates ticketing.

- **On-Call Management**  
  Simplify on-call scheduling, automate escalations, and reduce burnout.

- **Post-Incident Management**  
  Automate postmortems, AI summaries, and post-incident workflows

## Industries

- **Manufacturing**  
  Resolve plant floor and IT issues before they disrupt production.

- **Financial Services**  
  Stay audit-ready while resolving issues and reducing operational risk.

- **SaaS**  
  Detect, respond, and resolve incidents fast to cut downtime and MTTR.

- **E-commerce**  
  Keep your store online, even during your biggest sales moments.

- **Healthcare**  
  Protect patient data and resolve issues fast, so care teams stay focused on care.

- **Retail**  
  Standardize service delivery across every store and channel.

## FAQs

### What are the specific prices for each license plan?
Xurrent does not publish specific pricing for its license plans because each is tailored to the individual organization's needs. We assure you our pricing is highly competitive, often reducing costs by 50% or more compared to your current solution.

### What is the difference between "Pooled CSM" and "Named CSM"?
- A **Pooled CSM** (Customer Success Manager) means you have access to a team of dedicated experts. 
- A **Named CSM** is a dedicated point of contact who is familiar with your business goals and specific account history.

### Do you offer a free trial or a freemium plan?
We don’t currently offer a freemium version of ITSM, but organizations can request a guided proof-of-concept or sandbox environment to experience the platform’s capabilities before purchasing.

### What is the difference between a "Platform User" and a "Specialist User" mentioned in the Starter plan description?
- A **Platform User** is an end-user — someone who submits requests, reports issues, or checks the status of their tickets through the service portal.
- A **Specialist User** is a support team member who works on those requests.

### How is my data kept private and secure? Are you compliant with industry standards like SOC 2 or GDPR?
- The platform is certified for **SOC 2 Type II, ISO 27001, and ISO 27018**, and complies fully with **GDPR**. 
- Our **Bring Your Own Key (BYOK)** encryption ensures your data stays private.