Xurrent ITSM - July 2026 Product Updates | Xurrent

Xurrent ITSM - July 2026 Product Updates

Jacob Roscoe
July 23, 2026
18 Min Read

July 23, 2026

Self Service: My Reservations List View

"My Reservations" now shows a person's bookings as a scannable list under a "Your Reservations" heading, sorted with upcoming reservations first.

Shows the "My Reservations" list with a "Your Reservations" heading, search field, filter control, and an upcoming reservation row. Each row shows the offering name, the reserved configuration item, the date and time window, the request reference, and a status badge of "Upcoming", "Passed", "Canceled", or "Conflicting". A "Search for reservation..." field narrows the list by offering name or configuration item, a "Filter By" control narrows it by status, and a "Create New Reservation" entry point starts a new booking. Selecting a row opens the reservation detail.

Self Service: Reservation Detail Card

Selecting a reservation now opens a read-only detail card showing the "Subject", "Status", "Asset", "Requested For", "Start Date & Time", and "End Date & Time". From the card, a person can download the booking through "Add to Calendar" or end it through "Cancel", which prompts for confirmation and syncs the linked request.

Actions appear only when the reservation's state and the person's permissions allow them.

Agile Boards: Filter by Assignee, Service, Status, and More

Agile Boards can now be filtered.

Shows the "Add Filter" panel on an Agile Board with a searchable list of filterable fields.

Sera Assist: Thumbs Up and Down on Assistant Replies

Specialists can now rate any Sera Assist reply with a thumbs up or thumbs down control in the panel, the same way end users rate Sera AI answers. A thumbs down opens a short optional prompt to describe what went wrong; skipping it cancels the vote without recording anything.

Because an Assist answer is only held while the conversation is open, the rated question and answer are saved at the moment they are rated, and unrated exchanges are not stored. Changing a vote updates the existing record rather than creating a duplicate.

Agent Designer: Success Rate and Time Saved Metrics

The "Avg Success Rate" and "Time Saved/Week" tiles on the Agent Designer dashboard now calculate from a defined formula.

Configuration Items: Location Hint Field for Discovered CIs

Discovered configuration items can now carry a "Location Hint", a free-text field that stores the raw location string a scanner reports, verbatim. It records the scanner's text for reference without creating or touching Site records.

July 16, 2026

Tags: Shared Across Requests, Problems, Workflows, Tasks, and Projects

Tags now apply across Requests, Problems, Workflows, Tasks, Projects, and Project Tasks, drawn from one shared tag set per account.

Specialist Licenses: Specialist Activity Aging Report

A standalone report, scoped to a single Support Domain Account, groups the account's specialist-license holders into age bands by how long since they last used the specialist console.

Limited Service Instances: Service Instance Picker Matches Coverage

For accounts with Limited Service Instances enabled, the picker on a request now offers the same set the Service Hierarchy Browser presents for the requested-for person.

Sera AI: Custom Chat Box Name on Collapsed Launcher

Building on last week's release, the custom "Chat box name" now drives the collapsed virtual agent launcher on the Self Service homepage.

Sera Assist: Request Creation Card Retains Final State

When Sera Assist creates a request or opens the full request form, the card's final state now persists across closing and reopening the panel.

iPaaS Updates

JSON Webhook Connector: Supports OAuth 2.0 authentication for secure integration.
CSV Parser: Converts raw CSV content into structured records.
Slack Connector: Native integration for core operations.

July 9, 2026

CI Reconciliation: Readable Proposed Changes for Custom and Rich-Text Fields

When a configuration item change lands in the reconciliation queue, the "Proposed Changes" panel presents the difference clearly.

Sera AI: Configurable Chat Widget Name

Account administrators can now set the name shown in the Sera AI chat widget header on the Self Service homepage.

Self Service: 'Submit on Behalf Of' Available Regardless of Portal Layout

The new request wizard now offers the "submit on behalf of" option on every step of the flow.

Accessibility: Ongoing Conformance Updates

This release includes several accessibility conformance improvements identified through recurring monitoring.