# Xurrent's Recognition in ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! [Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform Features
- **ITxM Platform**  
  Unified IT operations and service management  
  [Explore Platform](https://www.xurrent.com/platform)

- **AI-powered ITSM for the Modern Enterprise**  
  [Explore ITSM Solutions](https://www.xurrent.com/solutions/it-service-management)

- **AI-native Incident Management for the Modern Enterprise**  
  [Explore IMR Solutions](https://www.xurrent.com/incident-management-response)

- **Status Pages**  
  Communicate service health in real time  
  [Explore Status Pages](https://www.xurrent.com/incident-management-response/status-page)

- **iPaaS**  
  Integrate Xurrent with your full stack  
  [Explore iPaaS](https://www.xurrent.com/ipaas)

- **Sera AI**  
  A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.  
  [Explore Sera AI](https://www.xurrent.com/sera-ai)

## Use Cases
### AI Service Desk
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
[Learn More](https://www.xurrent.com/use-cases/ai-service-desk)

### Enterprise Service Management
Resolve issues quickly with an AI-powered system that automates ticketing.  
  
[Learn More](https://www.xurrent.com/use-cases/enterprise-service-management)

### On-Call Management
Simplify on-call scheduling, automate escalations, and reduce burnout.  
  
[Learn More](https://www.xurrent.com/incident-management-response/on-call-management)

### Post-Incident Management
Automate postmortems, AI summaries, and post-incident workflows.  
  
[Learn More](https://www.xurrent.com/incident-management-response/post-incident-review)

## Industries Served
- **Manufacturing**  
Resolve plant floor and IT issues before they disrupt production.  
[Learn More](https://www.xurrent.com/industries/manufacturing)
- **Financial Services**  
Stay audit-ready while resolving issues and reducing operational risk.  
[Learn More](https://www.xurrent.com/industries/financial-services)
- **SaaS**  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
[Learn More](https://www.xurrent.com/industries/saas)
- **E-commerce**  
Keep your store online, even during your biggest sales moments.  
[Learn More](https://www.xurrent.com/industries/ecommerce)
- **Healthcare**  
Protect patient data and resolve issues fast, so care teams stay focused on care.  
[Learn More](https://www.xurrent.com/industries/healthcare)
- **Retail**  
Standardize service delivery across every store and channel.  
[Learn More](https://www.xurrent.com/industries/retail)

## Enterprise Service Management
Xurrent Enterprise Service Management (ESM) unifies IT, HR, Facilities, Finance, and more on a single, AI-powered service platform. Create a bridge between organizational silos, standardize service delivery, and deliver exceptional employee experiences across every department.

### AI That Works Across Every Department
Sera AI isn’t a chatbot bolted onto your service desk. It’s an embedded AI fabric that understands requests, summarizes context, automates routing, and accelerates resolution across IT, HR, Facilities, Finance, and beyond.

### An Affordable, Scalable, All-in-One ESM Platform
Xurrent ESM unites teams and processes on a single Enterprise Service Platform. Standardize service delivery, automate cross-department workflows, and scale Enterprise Service Management without adding new tools or custom development.

### Unlock Enterprise-Wide Analytics and Insights
Gain real-time visibility into service performance across departments. Compare SLA attainment, fulfillment time, backlog trends, and automation impact from a unified reporting engine.

## Frequently Asked Questions
### What is an AI service desk?
An AI service desk utilizes NLP and machine learning to comprehend requests, automatically resolve common issues, and triage complex ones to the appropriate teams.

### How is an AI service desk different from a traditional help desk?
Traditional desks rely on manual intake and routing; AI desks automate intake, surface answers instantly, and trigger actions (like resets or approvals) via policies.

### What problems does an AI service desk actually solve?
It shortens wait times, reduces ticket backlogs, improves first-contact resolution, and provides 24/7 support via chat/voice. It also lowers cost per ticket by removing manual toil and standardizing fixes.

### What should we look for when evaluating AI service desk tools?
Prioritize embedded AI (not a separate product or add-on module), accuracy in natural-language understanding, out-of-the-box automations, governance/guardrails, security attestations, and time-to-value.