# Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM

Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!   
[Get the full report here](https://www.xurrent.com/whitepapers/gartner-magic-quadrant-itsm-2026)

## Platform

### Features
- [Integrations](https://www.xurrent.com/standard-integrations)

## Solutions

### Use Cases

### Industries

## Resources

- [Success Stories](https://www.xurrent.com/success-stories)  
- [Blog](https://www.xurrent.com/blog)  
- [Webinars](https://www.xurrent.com/webinars)  
- [Datasheets](https://www.xurrent.com/datasheets)  
- [Whitepapers](https://www.xurrent.com/whitepapers)  
- [Events](https://www.xurrent.com/events)  
- [Product Updates](https://www.xurrent.com/product-updates)

## Company

- [About Us](https://www.xurrent.com/about)  
- [Careers](https://www.xurrent.com/careers)  
- [Podcast](https://www.xurrent.com/podcast)  
- [Press Releases](https://www.xurrent.com/press-releases)

## Partners

- [Partner Finder](https://www.xurrent.com/partners)  
- [Partner Program](https://www.xurrent.com/partner-program)  
- [Awards](https://www.xurrent.com/awards)  
- [Become a Partner](https://partner.xurrent.com/partner/registration)

## Pricing

- [Xurrent ITSM](https://www.xurrent.com/pricing/it-service-management)  
- [Xurrent IMR](https://www.xurrent.com/pricing/incident-management-response)

## Platform Features

[**ITxM Platform**  
Unified IT operations and service management]  
[Explore Platform](https://www.xurrent.com/platform)

**Communicate service health in real time**  
[Explore Status Pages](https://www.xurrent.com/incident-management-response/status-page)

**Integrate Xurrent with your full stack**  
[Explore iPaaS](https://www.xurrent.com/ipaas)

### Sera AI

Sera AI brings together signals, service data, and workflows to eliminate noise, focus teams on what matters, and accelerate action.

[Explore Sera AI](https://www.xurrent.com/sera-ai)

### AI-Powered Incident Management

**Helps service desk teams resolve issues faster.**  
[Learn more](https://www.xurrent.com/incident-management-response/ai-incident-management)

### Service Desk

**Streamline IT workflows and elevate the employee experience.**  
[Explore Service Desk](https://www.xurrent.com/features/service-desk)

### Workflow Automation

**Centralize and coordinate automation across your enterprise.**  
[Explore Workflow Automation](https://www.xurrent.com/features/workflow-automation)

### Additional Features

- [AI Virtual Agent](https://www.xurrent.com/features/ai-virtual-agent)  
- [On-call Management](https://www.xurrent.com/incident-management-response/on-call-management)  
- [SLA Management](https://www.xurrent.com/features/sla)  
- [Incident Management for ITSM](https://www.xurrent.com/features/itsm-incident-management)

[See all features](https://www.xurrent.com/features)

## Use Cases

### AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.  
[Learn more](https://www.xurrent.com/use-cases/ai-service-desk)

### Enterprise Service Management

[Learn more](https://www.xurrent.com/use-cases/enterprise-service-management)

### On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.  
[Learn more](https://www.xurrent.com/incident-management-response/on-call-management)

### Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows.  
[Learn more](https://www.xurrent.com/incident-management-response/post-incident-review)

### Industries Served

- **Manufacturing**  
  
Resolve plant floor and IT issues before they disrupt production.  
[Learn more](https://www.xurrent.com/industries/manufacturing)

- **Financial Services**  
  
Stay audit-ready while resolving issues and reducing operational risk.  
[Learn more](https://www.xurrent.com/industries/financial-services)

- **SaaS**  
  
Detect, respond, and resolve incidents fast to cut downtime and MTTR.  
[Learn more](https://www.xurrent.com/industries/saas)

- **E-commerce**  
  
Keep your store online during sales moments.  
[Learn more](https://www.xurrent.com/industries/ecommerce)

- **Healthcare**  
  
Protect patient data and resolve issues fast.  
[Learn more](https://www.xurrent.com/industries/healthcare)

- **Retail**  
  
Standardize service delivery across every store and channel.  
[Learn more](https://www.xurrent.com/industries/retail)

## Support

### Product Support

**We are here to help 24/7**
[Learn more](https://www.xurrent.com/support)

### Community

**Connect with other Xurrent Users**  
[Join Community](https://community.xurrent.com/login)

### Training

**Get insights and tips on how to use Xurrent**  
[Training Portal](https://xurrent.myabsorb.com/)

### Developer Portal

**Apps, APIs, and updates**  
[Explore Developer Portal](https://developer.xurrent.com/)

### Help Center

**Xurrent service functionality**  
[Visit Help Center](https://www.xurrent.com/help)

### Sera AI

**Eliminate manual tasks and optimize workflows.**  
[Explore AI](https://www.xurrent.com/features/ai-service-management-automation)

## Webinars

### Insert Coin. Stop Fighting Fires. Start Running IT.

**UPCOMING**
**Aug 6, 2026 at 10:00 AM CST**

%20(1).webp)