SREDay Keynote by Nandini: The Math You Miss
Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM
Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM! Get the full report here.
Platform Features
ITxM Platform
Unified IT operations and service management.
- AI-powered ITSM for the Modern Enterprise
- AI-native Incident Management for the Modern Enterprise
- Status Pages: Communicate service health in real time
- iPaaS: Integrate Xurrent with your full stack
Sera AI
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise. Explore Sera AI.
Features Overview
- AI-Powered Incident Management: Helps service desk teams resolve issues faster.
- Service Desk: Built to streamline IT workflows and elevate the employee experience from day one.
- Workflow Automation: Centralize and coordinate automation efforts across your entire enterprise.
Use Cases
AI Service Desk
Resolve issues quickly with an AI-powered system that automates ticketing.
Enterprise Service Management
Resolve issues quickly with an AI-powered system that automates ticketing.
On-Call Management
Simplify on-call scheduling, automate escalations, and reduce burnout.
Post-Incident Management
Automate postmortems, AI summaries, and post-incident workflows.
Industries
- Manufacturing: Resolve plant floor and IT issues before they disrupt production. Learn more
- Financial Services: Stay audit-ready while resolving issues and reducing operational risk. Learn more
- SaaS: Detect, respond, and resolve incidents fast to cut downtime and MTTR. Learn more
- E-commerce: Keep your store online, even during your biggest sales moments. Learn more
- Healthcare: Protect patient data and resolve issues fast to keep care teams focused on care. Learn more
- Retail: Standardize service delivery across every store and channel. Learn more
Support Resources
- Product Support: We are here to help 24/7
- Community: Connect with other Xurrent Users
- Training: Get insights and tips on how to get the most out of Xurrent
- Developer Portal: Apps, APIs, and updates
- Help Center: Xurrent service functionality
SREDay x Xurrent
We scraped 200k metric samples a second. We still missed the incident.
ON-DEMAND
Jun 20, 2026