ITSM Vendor Selection Matrix 2026: Xurrent Leads | Xurrent
Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!
Platform
Features
Solutions
Use Cases
Industries
Resources
Company
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Pricing
Platform Features
ITxM Platform
Unified IT operations and service management Explore Platform
AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Status Pages Communicate service health in real time
iPaaS Integrate Xurrent with your full stack
About Sera AI
Sera AI
A connected AI fabric, woven across the Xurrent platform
Explore Sera AI
Features Overview
Additional Features
Use Cases and Industries
Use Cases
AI Service Desk Resolve issues quickly with an AI-powered system that automates ticketing.
Enterprise Service Management Resolve issues quickly with an AI-powered system that automates ticketing.
On-Call Management Simplify on-call scheduling, automate escalations, and reduce burnout.
Post-Incident Management Automate postmortems, AI summaries, and post-incident workflows.
Industries
Manufacturing Resolve plant floor and IT issues before they disrupt production.
Financial Services Stay audit-ready while resolving issues and reducing operational risk.
SaaS Detect, respond, and resolve incidents fast to cut downtime and MTTR.
E-commerce Keep your store online, even during your biggest sales moments.
Healthcare Protect patient data and resolve issues fast, so care teams stay focused on care.
Retail Standardize service delivery across every store and channel.
Support
Analyst Report
Research In Action Just Named Xurrent a Market Leader
1,000 enterprise IT and business decision-makers across Continental Europe ranked Xurrent #4 overall out of 20 vendors — and gave it the highest possible score in three categories buyers control directly: Recommendation Index, Customer Satisfaction, and Price-Versus-Value.